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FAQ

Frequently Asked Questions

FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: I am a Kansas City resident. How do I set up delivery?
A:  You can choose Home Delivery in the checkout option.  You will have given your phone number earlier and will be called to discuss a delivery time/date within 48 hours of your order.  

Q: I am a Kansas City resident.  How do I order food for my cat/dog?
A: Because Jo Co Barking Club would like to offer our clients a plethora of options we thought it would be easier for clients to just e-mail thier information (address/phone number) and what type of food they need being as specific as possible (i.e. bag size, brand, bite type, flavor, etc.)   We will then call you and set up a delivery time/date within 48 hours of your order.   This will be treated as a seperate order from anything else you order on the site so you will be informed of food cost during the phone call.
To order food e-mail  customerservice@jocobarkingclub.com

Q: What about the SPECIAL ORDER items?
A:  If the item you are interested in says SPECIAL ORDER that means it is not an item we normally keep in stock.  It is not subject to the 48 hour delivery service.  We will call to inform you when it is in for delivery.