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Shipping & Returns

RETURNS   POLICY

At Plant & Paw, your satisfaction is important to us. Due to the unique nature of the products we sell, our return policy is broken down by item category. This ensures that you receive the best possible support for each type of purchase. Please read our policy carefully before placing an order.

PET BARKERY TREATS & CHEWS

Since our dog and cat treats and chews are homemade, all-natural food products, they are considered perishable with a limited shelf life. For this reason, all sales are final, and we cannot accept returns once these items have been shipped.  In the unfortunate event that your treats or chews arrive damaged or destroyed due to shipping, we will gladly send you a replacement order. To be eligible for a replacement, you must:

Once we verify the damage,we will ship out an identical order to replace the damaged items. 

HOUSE PLANTS 

Plants are living, fragile organisms and can be sensitive to the rigors of shipping. We take meticulous care to pack each plant to withstand normal transit. However, we cannot offer refunds for plants that are damaged or destroyed during shipping. Instead, we will send you a replacement. To receive a replacement for a damaged plant:

  • Take clear photos of the damaged box and contents.  
  • Email the photos to customerservice@jocobarkingclub.com within 24 hours of receiving your order. Once we verify the damage,we will ship out an identical order to replace the damaged items.

Once we confirm the damage, we will ship a new order of the same plants to you at no additional cost.

PET SUPPLIES & RETAIL

This category includes items like clothing, bedding, and toys. We offer a 30-day return policy for these products. To be eligible for  a return, the item must be in its original, undamaged condition, free from any signs of use by your pet. To initiate a return for a retail item, please contact us by either: 

You are responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit. Once we receive and inspect the returned item, your refund will be processed to your original method of payment within 48 hours.

COMBINED SALES

If your order contains items from multiple categories, such as a plant and a pet toy, the return policy for each item will be handled separately. For example, if the pet toy needs to be returned, it will fall under our 30-day Pet Supplies & Retail policy. The plant, however, would still be subject to its own policy and would only be eligible for a replacement if it arrived damaged.

Frequently Asked Questions (FAQ)

Q: Can I get a refund on a pet treat or plant if I simply change my mind?

A: No, unfortunately not. Due to the perishable and live nature of these products, all sales are final. We are only able to offer replacements for items that are damaged or destroyed during shipping.

Q: What if I receive a damaged item but don't take a picture right away?

A: We require a photo of the damaged package and its contents to process a replacement. This helps us file a claim with our shipping carrier. You must send the photos to us within 24 hours of delivery to be eligible for a replacement.

Q: Who pays for the shipping on a returned pet supply item?

A: The customer is responsible for all shipping costs associated with returning an item. We recommend using a trackable shipping service to ensure the item makes it back to us safely.

Q: How long will it take to get my refund for a returned pet supply item?

A: Once we receive and inspect your returned item, we will process your refund within 48 hours. The time it takes for the funds to appear in your account can vary depending on your bank or payment provider.

Q: What if I have a question about a return that isn't covered here?

A: Please don't hesitate to reach out! You can email our customer service team at customerservice@jocobarkingclub.com or call us at 913-530-7053. We are happy to help.



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