RETURNS POLICY
Any non living thing we sell can You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Live Plant Returns/Exchanges
Plant & Paw has your back when it comes to returns of a live plant that was damaged in shipping. Many things are beyond our control when it comes to weather and the policies of whichever shipping method you chose. If you unbox your leafy pals and find them looking worse for wear, snap a pic of those poor plants still snuggled in their box. Then, use our email address under Contact Us to send us said photo with any other information you think is pertinent. Just a heads up: we only accept returns if we are notified of the damage within 24 hours of delivery.
When we give you the thumbs-up on your return we will either offer a straight up refund to your payment method or a shiny replacement headed your way if we have the item still in stock and readily available.
Side note: The plants you receive will be stressed from changing environments and being jostled in shipping! Immediately re-potting any plant you receive is generally a bad idea. They need a few weeks to adjust and resettle. Re potting them could be a step too far and cause them to not recover and subsequently die off